My hydration backpack after I had to cut it up. So sad. I had only used the pack a few times after purchasing it last year when the zipper just stopped working. It would spontaneously gap open leaving the contents at risk of spilling out while I was in the middle of some outdoorsy activity such as kayaking – goodbye sunblock!
I contacted the manufacturer, not expecting much, but to my extreme delight and surprise they offered to replace the backpack with a comparable model even though I had owned mine for over a year. First I had to cut the logo out of my current pack and take a photo to send to them, which I had a hard time bringing myself to do. I loved this backpack and I knew that the replacement model would be different since mine was no longer available; however, I couldn’t really use it with a non-functioning zipper.
Flash forward to Aug 17 when I finally have gotten around to filling in some gaps in my project and uploading this photo. I have a new backpack! After perusing the product web site I sent in my 3 choices of comparable packs and quickly received my top choice, which is actually a step up from my first one!
By the way, the manufacturing company is High Sierra. Great customer service.
